Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Starting Jan. 20, the MHS GENESIS Patient Portal will send you a notification when new results or notes are available. Sometimes, this may mean you see your results before your care team reviews them. You’ll need to verify that an active email account is associated with your patient portal to get these notifications. Check your settings to verify your email address.
Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!
The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics. The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.
Download the DHN-NCR Patient Guidebook today and optimize your health care experience!
Your mental health can impact your mission readiness. Mental health matters and you’re not alone in seeking care. Barquist is here to help with services and resources available to you. You can call, text, or chat with the Military Crisis Line which provides free support for all service members. Call: 988 and press 1 Text: 838255 Click to Chat https://www.veteranscrisisline.net/get-help-now/chat/
Barquist has transitioned to a new Electronic Health Record. Click the image to learn more and review patient resources!
Find out how to get the care you need. Click the image to visit the Women's Health page on health.mil.

TRICARE News and Updates

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