Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Medical Records

The Patient Administration Department is committed to supporting our patients, clinical staff, and employees. Our mission is to help our staff and beneficiaries with anything related to medical records, following regulations and policies. Medical records belong to the U.S. government, and it is our duty to protect them from being lost, changed, or shared without proper permission.

Services Offered

  • In-processing
  • Out-processing
  • Requests for Medical Records
  • Requests for Copies of Medical Records

In-processing

A copy of your orders is required for in-processing.

Out-processing

A copy of your orders is required. Medical records can no longer be hand carried to your next duty station; they will be forwarded according to DODI 6040.43 and AR-40-66.

Requests for Medical Records

Requests for medical records from another military hospital or clinic or civilian provider, please provide the provider's name, address, phone number, and fax number.

Requests for Copies of Medical Records

We can provide copies of your medical records request via compact disk (CD) or DOD SAFE. Patients can also obtain copies of their medical records through the MHS GENESIS Portal
A completed signed authorization for disclosure of medical records is required for processing medical records requests.  Authorized individuals over the age of 18 years old MUST sign DD Form 2870 to give permission to release their medical information to that designated individual.

Download the Release of Medical Records Form (DD Form 2870) and email completed form.

Active-Duty Service Members Only

DA Form 5018 ASAP Client’s Consent Statement for Release of Treatment Information will be used for authorization to disclose alcohol or drug abuse patient information from medical records or for authorization to disclose information from records of an alcohol or drug abuse treatment program.
Release of SUDCC Records Form (DA Form 5018):
https://armypubs.army.mil/pub/eforms/dr_a/arn39275-da_form_5018-000-efile-1.pdf

Frequently Asked Questions

Contact Us

Phone

301-619-8496

Email

dha.detrick.barquist-ahc.mbx.bcadcao@health.mil

Hours

Monday–Thursday
7:30 a.m. to 4:00 p.m.

Location

1434 Porter St.
Ft Detrick MD 21702

Don't forget to keep your family's information up-to-date in DEERS.