Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Customer Service

Patient Relations/Advocate

Phone

301-619-7175

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone  

301-619-8496

Email:  dha.detrick.barquist-ahc.mbx.bcadcao@health.mil

Interactive Customer Evaluation (ICE)

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Don't forget to keep your family's information up-to-date in DEERS.