Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

MHS GENESIS Resources

MHS GENESIS is the new electronic health record (EHR) that provides you and your doctors enhanced, secure technology to manage your health information. You may experience reduced appointment availability from March through May 2023 as well as increased wait times for pharmacy refills and laboratory and radiology procedures and results as our providers and clinical staff adjust to new technology and workflows.

The resources below will provide you with information on what to expect and how to prepare for the transition. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
Don't forget to keep your family's information up-to-date in DEERS.